Orders & Returns
Shipments are via Fedex and Sagawa Express.
Fedex does not deliver to certain remote areas or islands.
Please note that orders from such areas could be rejected by Fedex
Please note that we cannot allow changes to the shipping address after an order was placed.
Please note that each order which placed on this site will be shipped in a separate consignment. We cannot accept request for shipping and packaging together items purchased in separate orders.
GIFT WRAPPING SERVICE
Please note that we do not offer gift wrapping services now.
Shipping fee is calculated based on the weight and distance from our facility. Shipping fee vary depending on your country, region and weight of the purchases. Please check on the order page.
Please allow 3-14 business days for order processing and verification.
At the latest, delivery will be made with 30 days from the date the order was confirmed. Delivery also can be delayed due to adverse traffic condition or weather condition. And depending on the shipping region, delivery may take longer than usual.
We do not offer Saturday and Sunday delivery. Please note that we only ship out Monday to Friday, with the exception of Japanese public holiday.
Since all the products are final, we do not accept refunds or exchanges. We do not accept requests for cancellation of orders or the return of items unless the item you purchased is defective upon our confirmation. If you receive a incorrect item, please contact us at firstname.lastname@example.org . We do not accept defective or incorrect item refunds after 7 days you received. Please send us email first with your order number, details of the product, image of the part of defect and your order invoice. We will get back to you if the item is eligible for return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item cannot be replaced, the purchase price will be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1-14-4, Higashikanda, Chiyoda, 13, 1010031, Japan.
To return your product, you should mail your product to: 1-14-4, Higashikanda, Chiyoda, 13, 1010031, Japan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.